Refund Policy
Effective Date: [1st January 2020]
Website: www.aden.academy
Thank you for shopping at Aden Academy. We’re committed to delivering valuable and high-quality digital learning materials to our customers worldwide. Please read our refund policy carefully before making a purchase.
1. Digital Products
All our products (including eBooks and downloadable learning materials) are digital and non-tangible.
Once a purchase has been completed and the product is delivered or downloaded, we do not offer refunds, exchanges, or cancellations. This policy is in place because digital files cannot be returned once accessed.
2. Exceptions
Refunds may only be issued under the following exceptional circumstances:
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Duplicate payment or accidental multiple charges.
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Technical issues are preventing access to your purchased product that we cannot resolve.
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A clear case of receiving the wrong digital item.
If any of the above apply, please contact us within 7 days of your purchase.
3. Contact for Support
If you experience any issue with your purchase or have questions about our policy, please reach out to us at:
info@aden.academy / 019-950 0038
We aim to respond to all inquiries within 24–48 hours.
4. Agreement
By completing a purchase on Aden Academy, you acknowledge and agree to this refund policy.
Privacy Policy
Effective Date: [1st January 2020]
Website: www.aden.academy
At Aden Academy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when you visit our website or purchase our products.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, billing details, and other information you provide during checkout or account registration.
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Payment Information: Processed securely by third-party payment gateways (such as Stripe or PayPal). We do not store or have access to your credit card details.
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Usage Data: Information about how you use our site (e.g., pages visited, time spent, and device information) collected through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
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Process your orders and deliver digital products.
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Provide customer support and respond to inquiries.
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Send order confirmations, receipts, or important updates.
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Improve our website, products, and user experience.
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Send promotional emails (only if you have subscribed — you may unsubscribe anytime).
3. Cookies
Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You can choose to disable cookies in your browser settings, but some parts of the site may not function properly without them.
4. Data Security
We use industry-standard encryption and secure servers to protect your information. While no system is completely secure, we take all reasonable measures to safeguard your personal data against unauthorized access, loss, or misuse.
5. Third-Party Services
We may use trusted third-party providers (e.g., payment gateways, email services, and analytics tools) to operate our business. These providers only collect and use your information as necessary to perform their designated services.
6. Your Rights
You have the right to:
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Request access to or deletion of your personal data.
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Opt out of marketing communications at any time.
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Contact us for clarification about how your data is used.
To exercise these rights, please contact us at privacy@aden.academy.
7. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us at:
📧 info@aden.academy / 019-950 0038
Terms and Conditions
Effective Date: [1st January 2020]
Website: www.aden.academy
Welcome to Aden Academy!
By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using our website or purchasing any digital product, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our website or services.
2. Products and Services
Aden Academy provides digital products, including but not limited to eBooks, recipe collections, and educational resources.
All products are delivered digitally — no physical items are shipped.
3. Payments
All prices are listed in [Insert Currency, e.g., USD/MYR] unless stated otherwise.
Payments are processed securely through trusted third-party providers (such as Stripe or PayPal). We do not store your credit card or payment information.
4. Refund Policy
All digital product sales are final.
Due to the nature of downloadable content, refunds or exchanges are not provided once a product has been accessed or downloaded.
Please refer to our full Refund Policy for detailed information.
5. Intellectual Property Rights
All content available on Aden Academy — including text, images, eBooks, recipes, branding, and digital materials — is protected by copyright and remains the property of Aden Academy.
You may not reproduce, distribute, or resell our digital content without written permission.
6. User Conduct
You agree not to:
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Share, resell, or distribute purchased digital files to others.
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Use our content for unlawful purposes or in violation of intellectual property rights.
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Interfere with or disrupt the website’s functionality.
7. Limitation of Liability
Aden Academy is not liable for:
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Any loss or damage arising from the use or inability to use our digital products.
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Technical issues beyond our control.
All content is provided “as is” without any warranties, express or implied.
8. Account and Access
If you create an account, you are responsible for maintaining its confidentiality. Aden Academy reserves the right to suspend or terminate any account that violates these terms.
9. Modifications
We may update or modify these Terms and Conditions at any time. Continued use of our website after such changes constitutes your acceptance of the updated terms.
10. Governing Law
These Terms and Conditions are governed by the laws of Malaysia, without regard to its conflict of law principles.
11. Contact Information
For questions about these Terms and Conditions, please contact us at:
📧 info@aden.academy / 019-950 0038
Company Details
Online course platform; www.aden.academy
is managed by
HR OPTIMA NIAGA (SSM: 202003348716)
Address: A2T9U6 Zon 3A, Jln P11A 2/2 62300 WP Putrajaya.